| Document Control | Details |
|---|---|
| Organisation | Journey to Healthcare CIC |
| Company Number | 15356655 |
| Registered Address | 27 Tudor Road, South Norwood, London, SE25 4RH |
| Website | www.journeytohealthcare.co.uk |
| Policy Owner | Company Directors |
| Approved By | Ivan Slavov |
| Version | 1.0 |
| Effective Date | 4 September 2026 |
| Review Date | 4 September 2027 |
| Review Frequency | Annual |
| Complaints Email | [email protected] |
| Designated Safeguarding Lead | Ivan Slavov |
| Safeguarding Email | [email protected] |
| Safeguarding Telephone | 07884 044 019 |
Journey to Healthcare CIC is committed to providing high-quality educational opportunities, mentoring, work experience, recruitment support, volunteering opportunities and community engagement activities.
Journey to Healthcare recognises that complaints provide valuable opportunities to:
Everyone interacting with Journey to Healthcare should feel able to raise concerns without fear of discrimination, retaliation or disadvantage.
Complaints will be handled fairly, proportionately, respectfully and confidentially.
Journey to Healthcare aims to resolve complaints promptly wherever possible while ensuring concerns are investigated appropriately.
The organisation welcomes feedback and recognises that complaints can contribute significantly to improving quality, safety and governance.