Contents

1. Policy Statement

Journey to Healthcare CIC aims to provide transparent, fair and consistent arrangements regarding cancellations, refunds, withdrawals and non-attendance.

This policy explains:

• when payments may be refunded;
• when refunds will not normally be available;
• how cancellations are managed;
• participant responsibilities;
• Journey to Healthcare responsibilities;
• arrangements for future paid activities and services.

The purpose of this policy is to provide clarity for participants while protecting the sustainability of Journey to Healthcare's educational programmes and services.

2. Scope

This policy applies to:

• Mock interview services;
• Personal statement review services;